Case Studies

Upgrade to SAP CAR from SAP POSDM

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Bringing together all customer-facing applications to provide both flexibility and consistency of message to all shoppers enables retailers to successfully and consistently harvest value from the business.

Business Need

  • Imperative for Business Users to effectively use their data and provide accurate omnichannel execution support and derive innovative and valuable insights
  • Data extraction and timely analysis of item-level sales, inventory, and margin are challenging for most retailers.

About the Customer

Customer is among the leading convenience retailer operating more than 850 convenience retail stores. The stores offer a large fresh food service selection, all day, everyday stop for fresh, built-to-order foods, beverages, coffee, fuel services, and surcharge-free ATMs.


Groupsoft helped Luxottica retail implement a Retail solution for global expansion in fast pace rollout using the template SAP Customer Activity Repository (CAR) Solution for Retail.

Technical Benefits

  • A real-time hub providing insight into the business, customers, & inventory
  • A predictive platform for integrated, omnichannel planning process
  • A platform for innovation
  • Inventory productivity improvement
  • Increased Sales and margin
  • Promotion effectiveness and efficiency
  • Accurate On-shelf availability
  • Multi-channel Customer Data Analytics

Project Challenges

  • Business requirements gathering & Blueprinting
  • Proven project accelerators and governance
  • Rigor project management & control
  • Agile / iterative approach
  • Experienced functional and technical teams
  • Wave-driven deployment (mitigate risk)
  • Pilot roll-out and Final roll-out (in waves across all remaining stores)

Business Benefits

  • 13% Increase in up-sell opportunities.
  • Quickly maximize sales and margins with targeted pricing and promotions with a 7% Higher customer satisfaction rating
  • 5% Improved gross margin
  • 30% Reduction in development time and 29% Decrease in annual maintenance costs
5 posts

About author
As diverse as our clientele is around the world, so are the cases. Unique in every aspect, customised to solve deep problem statements, inefficiencies and transformative in nature, some of the top global giants in Retail, Fashion, Convenience, Food, Luxury and more, partner us in their transformation process.
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