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Personalized
Customer Experience,
Seamlessly.

Omni-channel -
The Groupsoft Way.

While most retail enterprises are multi-channel, real fulfillment and personalized customer experience comes from a seamless omni-channel strategy that delivers the right brand experience across all touch points.

The biggest brands leverage insights, intelligence, data and analytics to better the experience. They also use strategic sales and margin planning to improve profitability. Third-party logistics, fintech, faster last-mile delivery to improve the stickiness and make the customers come back for more.

Groupsoft creates the ideal Omni-channel experience for your customers by integrating all the customer touchpoints, and defining strategic priorities for you to create an intelligent enterprise.

All for that seamless, personalized experience.

MANAGE TRANSACTION VOLUME AND RECONCILIATION WITH AUTOMATION

OMNICHANNEL FOOTPRINT ACROSS VIRTUAL MARKETPLACE AND SOCIAL MEDIA

INTEGRATION OF NEW CHANNEL INTO EXISTING TECHNOLOGY STACK

COLLABORATE AND DEVELOP INNOVATIVE WAYS OF SHARING REVENUE

IDEAL OMNI-CHANNEL

Omni-channel  Customer Experience

SAP Omni-channel promotion pricing

Omni-channel Order Management

Omni-channel Marketing

SAP Omni-channel POS

SAP
SOLUTIONS

Detect, Predict, Anticipate Needs To Create Customer Delight.

A true omni-channel experience is par for the course. Consumers expect no less.

  • Retailers need to map the consumers and deploy the right mix that delivers a personalized brand experience across channels.

  • Frictionless, ultra-convenient shopping can only be enabled by automation and AI. So also holistic omni-channel order management and fulfillment with distributed order processing integrates, maps and fulfills the browsing to checkout to delivery experience.

  • Groupsoft optimizes the end-to-end experience by enabling the capture and utilization of real-world data and consumer sentiment and helping management to create a fulfilling experience.

  • We believe a customer is one who come back.

Groupsoft Expertise

Order Management and Orchestration

  • Multi channel integration for Orders and Inventory with ERP
  • Order Allocation and Fulfillment Logic
  • Integration of external OMS products
  • Sales order tax management
  • Integration with order invoicing

    Omni-channel Stores and Online Integration

  • Integration of Merchandise and Inventory Systems
  • Configuration of Omnichannel article availability
  • Omnichannel promotion pricing
  • Availability to promise (ATP)
  • Integration with Marketplaces

    Omni-channel Analytics

  • Multi-channel analytics with Business Warehouse and visualisation platforms
  • Omnichannel demand analytics, demand forecasting
  • Analytics to support pricing and promotion
  • Ability to integrate multiple data sources from external data providers and create analytical view supporting omnichannel

    Omni-channel Supply Chain

  • ERP configuration for complex omnichannel global operations
  • Warehouse management, logistics and 3/4PL integration
  • Cross border distribution and delivery management
  • Inbound and outbound logistics Management

    Our Platform Delivery Approach

    ENABLE BUSINESS SUCCESS AND BETTER OUTCOMES.

    Whether you are in Fashion, Retail or CPG, enable better outcomes and business success with the power of these platform.

    • SAP - Groupsoft US
    • AWS - Groupsoft US
    • Snowflake - Groupsoft US
    • MicroStrategy - Groupsoft US
    • Tableau - Groupsoft US
    • Planalytics - Groupsoft US
    • Informatica - Groupsoft US
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