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| Consulting » SAP Consulting • Technical Consulting |
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| FCM • CRM • HCM • SCM • SRM |
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| Customer Relationship Management (CRM) |
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| If we had to identify one certain road to growth and profitability, it would be this: zero in on the right customer and deliver an incredible experience, again and again. Easy to say, tough to execute, say many organizations. But Groupsoft disagrees. It’s easy if you know what you are looking for, and then deploy SAP’s Customer Relationship Management solutions to deliver that. That’s what Groupsoft helps you do: define the parameters for identifying and managing customers, and then implement a system that enables your organization to have a holistic yet transparent view of each and every customer. |
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| Benefits |
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| Create unique customer experiences: Groupsoft’s SAP CRM implementation integrates all customer-oriented business processes spanning marketing, sales, and service departments to deliver great customer experiences. |
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| Stay relevant to your customers: Groupsoft understands that while it’s key for organizations to work with specific customer groups, each customer needs to be viewed and treated in an individual manner. |
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| Combine world class front-office functionality with robust industry-specific processes: Groupsoft’s SAP CRM offerings empower you to treat your customer as king while being rooted in your specific industry requirements. |
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| Offerings |
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SAP CRM Implementation, Rollout and Support |
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CRM Services in Marketing, Sales, Services, Analytics, Partner Channel Management, Interaction Center, Web Channel |
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Pre-Implementation Scoping and Impact Assessment, Developing business blueprints, Creation of proof of concepts |
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Performance Tuning, Post Implementation user assessment and Training |
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Integration services: SAP CRM with SAP suite of products as well as legacy systems |
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User interface development |
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